TLGK Policies

Weather + ground closures

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• Sessions will run in the rain where safe

• If weather/field conditions are unsafe, or Olympic FC closes the fields, the session will be cancelled.

• Cancellations will be communicated via text + email at 2 pm for afternoon sessions on the day of the session and 6 pm the night before for morning sessions.

• Cancelled sessions will be credited back to package holders, and casual sessions can receive a credit for a future session or request a refund.

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Cancellations

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• More than 24 hours’ notice: You’ll receive a session credit (for packs) or a credit voucher (for casual bookings) to use on a future session (subject to availability).

• Within 24 hours’ notice/no-show: The session is forfeited (no credit), as the spot cannot be filled at short notice.

• Genuine emergencies: In exceptional circumstances credits may be provided at TLGK discretion.

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Session Packages

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• Packs are valid for the advertised TLGK group sessions at Olympic FC.

• Pack sessions are non-refundable once started.

• Packs are intended to be used within the Term block. If you have an unavoidable reason you can’t use a session, please reach out early and we’ll do our best to help.

• Credits from:

  • cancellations with more than 24 hours’ notice, or

  • sessions cancelled by TLGK will be applied to your pack balance.

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Refunds

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• Change of mind refunds are not available once a session or pack has been purchased, except where required under Australian Consumer Law.

• If you accidentally book the wrong session/time, please contact TLGK as soon as possible. We’ll do our best to move your booking to another session subject to capacity.

• If TLGK cancels a session:

• Packs: a session credit will be applied automatically, and/or a make-up session may be offered.

• Casual bookings: you can choose a credit for a future session or request a refund to the original payment method (refund requests must be made within 7 days).

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Safety & Medical

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• By booking, you confirm the goalkeeper is medically fit to participate.

• You must disclose any relevant medical conditions, injuries, allergies, or support needs at the time of booking.

• The coach may modify activities to manage safety, however TLGK is not a medical service.

• If a goalkeeper cannot safely participate on the day, TLGK may pause their involvement for that session and/or recommend modified participation.

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